Click the link below to learn how Howard Center helps change lives:

https://www.youtube.com/watch?v=9Wchi-A_Ks0

Senior Director of Client Services - Operations & Quality (SDCS-OQ)

Senior Director of Client Services - Operations & Quality (SDCS-OQ) is a strategic leadership role responsible for driving quality improvement, optimizing resource allocation, and developing innovative program/service models.

Responsibilities:

• Assess Needs & Gaps: Analyze data to identify service gaps and design new programs to address client needs, aligning with organizational goals and budget.
• Foster Innovation: Promote a culture of innovation within Client Services to enhance programs, client experiences, and organizational performance.
  • Identify operational inefficiencies through data analysis and feedback, proposing solutions to improve client services and performance.
  • Lead continuous improvement efforts using methodologies like Lean and Six Sigma to streamline operations and reduce waste.
• Evaluation & Outcomes: Lead agency-wide evaluation and outcome assessment processes.
• Continuous Improvement: Enhance quality standards and processes to meet organizational goals and client expectations.
• Quality Audits: Support quality audits, analyze performance metrics, and implement corrective actions to ensure regulatory compliance.
• Policy & Procedures: Develop and enforce policies and procedures to maintain consistent quality management and compliance.
• Cross-Program Collaboration: Foster inter-departmental cooperation, aligning goals and ensuring seamless execution of agency-wide objectives.

Requirements:

• A Master's degree in Healthcare Administration, Business Administration, Public Health, Social Work, or a related field is required.
• Minimum of 7-10 years of experience in healthcare, human services, or related fields, with a strong focus on operations, program management, and quality improvement.
• At least 5 years of senior leadership experience with demonstrated success in managing cross-functional teams, leading strategic initiatives, and optimizing client service delivery.
• Proven experience in data analysis and using insights to drive decision-making, program development, and operational efficiency.
• Expertise in implementing continuous improvement methodologies (e.g., Lean, Six Sigma) to enhance service delivery and achieve organizational goals.
• Experience with budget management, resource allocation, and balancing short-term needs with long-term strategic objectives.
• Strong understanding of regulatory compliance and quality assurance in a client services environment.

Structure:

• Full time
• Benefits eligible
• Exempt

Perks & Benefits:

• Comprehensive Health Insurance with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
• Two Dental Options
• Generous time off starting at 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more.
• Agency paid 401K retirement and additional incentive match program
• Life insurance
• Flexible spending account
• Childcare stipend
• Employee Assistance Program
• Employee referral program with financial payment
• Discounted online undergraduate/graduate courses through Champlain College truED
• Award-winning workplace wellness program HC4ME including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
• Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!

Howard Center is proud to be an Equal Opportunity Employer. The agency's culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color and persons with disabilities are encouraged to apply. EOE/TTY. Visit "About Us" to review Howard Center's EOE policy.