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Chief Administrative Officer

The Chief Administrative Officer (CAO) provides strategic leadership and oversight for key administrative functions including Information Technology, Information Management, Compliance, Administrative Support Services, Facilities Management, enterprise Project and Portfolio Management, Strategic Planning, and Data Analytics. This role ensures alignment with the organization's mission, drives operational efficiency, fosters innovation, and optimizes internal processes. The CAO facilitates the development and execution of the strategic plan, ensures regulatory compliance, and supports data-driven decision making. This position serves as a strategic partner to the CEO providing expertise to develop and implement short and long-term goals in alignment with the agency's mission and values.

Responsibilities:

• Administrative Services & Operations Management:
• Oversee daily operations of administrative functions, ensuring alignment with organizational goals and maximizing efficiency.
• Provide strategic oversight for financial management and budgeting, optimizing resources and collaborating with agency leadership to drive improvements in productivity, quality, and cost-effectiveness.
• Technology & Systems Management:
  • Oversee the integration of technology solutions that enhance operational efficiency, streamline functions, and support data-driven decision-making.
    
  • Ensure the organization's systems meet both operational needs and compliance requirements, driving innovation and process improvement.
• Data Integrity, Performance Metrics & Continuous Improvement:
  • Ensure the accurate collection, analysis, and reporting of sensitive staff, health and client data, empowering the organization to make data-driven decisions that enhance service delivery and compliance with healthcare regulations.
    
  • Define KPIs for administrative functions, tracking performance against organizational goals.
• Compliance, Risk Management & Policy Development:
  • Lead the compliance strategy across administrative functions, ensuring adherence to regulatory standards, industry best practices (e.g., CARF accreditation), and organizational values.
    
  • Oversee internal audits and risk management strategies, identifying and mitigating risks to foster a culture of proactive compliance and organizational resilience.
  • Collaborate with legal, compliance, and operational teams to ensure compliance with local, state, and federal regulations, including updates to healthcare and human services policies.
  • Develop, implement, and enforce policies governing administrative services, data management, client grievances, and health information privacy, aligning with healthcare and human services regulations.
  • Provide leadership in crisis management planning, ensuring business continuity with a focus on administrative functions and comprehensive contingency plans for emerging risks.
• Strategic Planning & Leadership:
  • Foster a positive organizational culture, ensuring employee satisfaction, engagement, and alignment with the agency's mission and values.
    
  • Facilitate the development, execution, and ongoing refinement of the Agency's strategic plan, ensuring cross-functional alignment with organizational goals.
• Stakeholder & Vendor Relations:
  • Manage relationships with key internal and external stakeholders, ensuring alignment and support for administrative functions.
    
  • Oversee vendor management and contracts, ensuring alignment with organizational priorities and financial objectives.

Requirements:

• Master's degree in Business Administration, Information Technology, Healthcare Administration, or a related field.
• Proven senior leadership experience overseeing administrative services in a complex organization.
• Strong understanding of healthcare industry standards, data governance, risk management, and regulatory compliance.
• Strong project management and prioritization experience, including setting the guiding principles of the initiative and change management processes relating to both people and operations.
• Intercultural Sensitivity - Takes an active interest in others, their cultural background, needs and perspective

Structure:

• Full time
• Benefits eligible
• Exempt

Perks & Benefits:

• Comprehensive Health Insurance with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
• Two Dental Options
• Generous time off starting at 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more.
• Agency paid 401K retirement and additional incentive match program
• Life insurance
• Flexible spending account
• Childcare stipend
• Employee Assistance Program
• Employee referral program with financial payment
• Discounted online undergraduate/graduate courses through Champlain College truED
• Award-winning workplace wellness program HC4ME including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
• Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!

Howard Center is proud to be an Equal Opportunity Employer. The agency's culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color and persons with disabilities are encouraged to apply. EOE/TTY. Visit "About Us" to review Howard Center's EOE policy.