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Technology Support Analyst:

Provide timely front-line technology support to include coordination, diagnoses and troubleshooting incoming employee calls and HelpDesk requests. Perform user administration functions for new hires, staff changes, and terminations.

Responsibilities:

• Provide assistance to employees for Agency-supported hardware, software and associated business tools using a variety of troubleshooting methods in order to diagnose and resolve the actual problem
• Identify, research, and resolve moderately complex technical issues as presented from users; use escalation procedures when additional support is required
• Develops document, and implement standard operating procedures and customer service guidelines relating to IT support
• Categorize and prioritize service requests by maintaining HelpDesk system with up-to-date status information and follow up support
• Coordinate external vendors for provision of support services as-needed
• Perform related duties as assigned, within your scope of practice

Requirements:

• Two years supporting a computer user environment. Knowledge of commonly used computer concepts, practices, and procedures
• Understanding of basic networking, servers and workstations
• Strong analytical and technical experience

Structure:

• Full time (37.5 hours)
• Exempt
• Salary starting at $48,609
• We offer a competitive salary commensurate to experience

Benefits:

• Accrue 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
• Comprehensive health insurance with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
• Two Dental options
• Vision Insurance
• Employer 401(k) contributions
• Employer Paid Life, AD&D, Short Term and Long Term Disability insurance
• Medical & Childcare Flexible Spending Account
• Childcare Stipend
• Employee Assistance Program
• Employee referral program with financial payment
• Discounted online undergraduate/graduate courses through Champlain College truED
• Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
• Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!
• Employee referral and sign on bonus is subject to Howard Center policy, for both internal and external applicants.

Our Values: Clients are at the heart of our decision making. We are committed to individual and collective well-being and success. We are responsible stewards of the resources entrusted to us. We are steadfast in our practice and pursuit of excellence.

Howard Center is proud to be an Equal Opportunity Employer. The agency's culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color, LGBTQIA+ and persons with disabilities are encouraged to apply. EOE/TTY. Visit "About Us" to review Howard Center's EOE policy