SUB - Access Specialist

Sub -Access Specialist

Be a Part of Welcoming Clients to Howard Center

INTERNAL APPLICANTS ONLY: The Access Specialist is a detail oriented role within the Access and Intake Call Center. This position takes incoming calls as the first point of contact for most new clients, spanning all ages and diagnoses. The Access Specialist provides information, systems navigation, initial screening, basic eligibility determination, schedules intake assessments, and knowledge of services. The Access Specialist works closely with Intake Clinicians and  Navigators to ensure that clients gain rapid access to supports. This enthusiastic team works to provide services to clients in a quick and seamless manner while providing the best customer service. The sub hours would cover staff time off and be between the hours of 8-6 M-F.

Responsibilities:

-  Establish professional relationships with clients and families seeking help 

-  Respond to calls to Howard Center 

-  Provide information about internal and external programs, resources and services 

-  Provide systems navigation 

-  Facilitate and document brief initial screening 

-  Schedule appointments for Intake assessments

Requirements:

-  Two years of experience working in the Human Services field or a combination of experience and education

-  Experience with systems navigation, diverse populations and knowledge of the array of services available 

-  Strong written and oral communication skills

Structure:

-  This is a Substitute position 

-  Hourly rate of $19.18 per hour

-  This position is office-based only 

-  This position may include hours outside of traditional business hours

Perks & Benefits

Employee Assistance Program
- Employee referral program with financial payment
- Discounted online undergraduate/graduate courses through Champlain College truED
- Award-winning workplace wellness program HC4ME including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
- Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!

Howard Center is proud to be an Equal Opportunity Employer.  The agency's culture and service delivery is strengthened by the diversity of its workforce.  Minorities, people of color and persons with disabilities are encouraged to apply.  EOE/TTY. Visit "About Us" to review Howard Center's EOE policy.