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Navigator - Safe Recovery

Greet and guide guests (clients, patients, visitors, etc.) as they navigate through Howard Center's Syringe Exchange & Care Management Program.  This position promotes a trauma-informed environment for an exceptional guest experience. This position works with guests to provide support, co-regulation, crisis response, and de-escalation as needed, working to increase collaboration with staff and reduce stress associated with the visit.

Responsibilities:

• Support guests within the program, assist with guest experience and program navigation
• Provide basic relational mental health support, co-regulation, crisis response and de-escalation
• Assist in building the safety and security plan for the site and creating and maintaining a culture of safety and security
• Act as a consistent presence to community surroundings in order to minimize risk and disruption, and guarantee compliance to basic safety protocols
• Support staff in maintaining a recovery-friendly environment outside through disposal of substances, assistance with large-scale deliveries, and the directing of emergency responders or community members to the relevant place
• Assist in warm transferring clients who cannot be served to partner organizations or safety/service programs
• Complete incident reports, documentation in electronic health records, monitor and track safety and security related concerns

Requirements:

• Two years of experience in one or more of the following fields: mental health, criminal justice, human services, victim advocacy or a related field
• Valid driver's license and use of a personal vehicle

Structure:

• Full time
• Nonexempt
• Starting at $21.40 an hour
• We offer a competitive salary commensurate to experience

Benefits:

• Accrue 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
• Comprehensive health insurance with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
• Two Dental options
• Vision Insurance
• Employer 401(k) contributions
• Employer Paid Life, AD&D, Short Term and Long Term Disability insurance
• Medical & Childcare Flexible Spending Account
• Childcare Stipend
• Employee Assistance Program
• Employee referral program with financial payment
• Discounted online undergraduate/graduate courses through Champlain College truED
• Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
• Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!
• Employee referral and sign on bonus is subject to Howard Center policy, for both internal and external applicants.

Our Values: Clients are at the heart of our decision making. We are committed to individual and collective well-being and success. We are responsible stewards of the resources entrusted to us. We are steadfast in our practice and pursuit of excellence.

Howard Center is proud to be an Equal Opportunity Employer. The agency's culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color, LGBTQIA+ and persons with disabilities are encouraged to apply. EOE/TTY. Visit "About Us" to review Howard Center's EOE policy