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Navigator - Mental Health Urgent Care

Greet and guide guests (clients, patients, visitors, etc.) as they navigate through the program. This position serves as a liaison between guests and staff and promotes a trauma-informed environment for an exceptional guest experience. This position works with guests to provide support, co-regulation, crisis response, and de-escalation as needed, working to increase collaboration with staff and reduce stress associated with the visit.

Responsibilities:

• Support guests within the program, assist with guest experience and program navigation
• Liaison between guests and staff
• Provide basic relational mental health support, co-regulation, crisis response and de-escalation
• Assist in building the safety and security plan for the site and creating and maintaining a culture of safety and security
• Complete incident reports, monitor and track safety and security related concerns

Requirements:

• Two years of experience in one or more of the following fields: mental health, criminal justice, human services, victim advocacy or a related field

Structure:

• Full time
• Nonexempt
  
• Schedule: 8:30 am - 4:00 pm
• Starting at $21.40 an hour
• We offer a competitive salary commensurate to experience

Benefits:

• Accrue 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
• Comprehensive BCBS Medical with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
• Two Dental options through Delta Dental
• Vision Insurance
• Employer 401(k) contributions
• Employer Paid Life, AD&D, Short Term and Long Term insurance
• Medical & Childcare Flexible Spending Account
• Childcare Stipend
• Employee Assistance Program
• Employee referral program with financial payment
• Discounted online undergraduate/graduate courses through Champlain College truED
• Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
• Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!
• Employee referral and sign on bonus is subject to Howard Center policy.

Our Values: Clients are at the heart of our decision making. We are committed to individual and collective well-being and success. We are responsible stewards of the resources entrusted to us. We are steadfast in our practice and pursuit of excellence.

Howard Center is proud to be an Equal Opportunity Employer. The agency's culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color, LGBTQIA+ and persons with disabilities are encouraged to apply. EOE/TTY. Visit "About Us" to review Howard Center's EOE policy.