SUB - Crisis Clinician - First Call for Chittenden County

First Call for Chittenden County is Howard Center's emergency services program serving youth and adults in Chittenden County regardless of age or diagnosis.  A Substitute Crisis Clinician covers shifts due to vacancies and planned/unplanned time off and has the full responsibilities of a Crisis Clinician. 


Duties below will be based on program needs, supervisor direction and schedule.

Triage Component:

  • Assess and categorize the urgency of in-coming calls to determine which service response will best meet the caller's needs
  • High quality phone support (de-escalation, defining the presenting problem, gathering history, substance abuse screening, risk assessment, safety planning, referral to services and brief counseling.)
  • Determine need and manage workflow related to  in person assessments or utilization of responder services, following program protocols related to safety and utilization of resources

Assessment Component:

  • Provide in-person assessment or intervention services to individuals/families identified as being in mental health crisis, either self-defined or reliably reported, including pertinent outreach and meetings with collateral sources
  • Performing a mental health status exam and risk assessment
  • Substance abuse screening
  • Determining a diagnosis to support a level of care disposition

Administrative Component:

  • Navigate mental health system of care and make referrals to appropriate supports
  • Access language interpreters as needed
  • Coordinate follow up with providers and other supports
  • Complete trainings, administrative tasks, maintain timely and thorough clinical documentation, collect data as needed
  • May be called upon to provide assistance in postvention, or local/regional disaster or tragedy community response


  • Bachelor's degree in a related field
  • Valid driver's License, and use of a personal vehicle
  • Clinical license or on the roster of Non-licensed Non-certified Psychotherapists
  • Ability to work non-traditional work hours
  • Minimum of one year of experience working in mental health


  • Master's Degree in a related field

Effective January 1, 2016, Vermont regulation mandates that individuals who are on the Roster of Nonlicensed Noncertified Psychotherapists, through the Office of Professional Regulation, must be actively working towards professional licensure and be fully licensed within 5 years of Roster date of issue. This rule does not apply to First Call for Chittenden County.


This position is not eligible for traditional employment benefits, but Howard Center  partners with many local businesses to offer voluntary benefits to all employees. While these benefits may change at the discretion of the partner businesses examples of long-standing voluntary benefits include discounted gym memberships, mobile phone service, ski/snowboard passes, and auto/home insurance, among others.

Howard Center also boasts an award-winning workplace wellness program. HC4ME is a multi-year recipient of the Vermont Governor's Council on Physical Fitness & Sports award. The HC4ME Committee coordinates physical fitness groups for Howard Center staff, occasional activities such as on-site massage, and ongoing workplace wellness advocacy and education including a full-day annual wellness fair for staff.

Howard Center is proud to be an Equal Opportunity Employer.  The agency's culture and service delivery is strengthened by the diversity of its workforce.  Minorities, people of color and persons with disabilities are encouraged to apply.  EOE/TTY. Visit "About Us" to review Howard Center's EOE policy